ASA 2021 FAQs

Registration

Head to the online registration form to register. The preferred method of registration is via the online form, however if you experience issues with our online registration form, please contact us on +61 2 9265 0700.

Please refer to the registration page for a full breakdown on the registration types and entitlements.

Yes, delegates will have the option to attend face to face or as a virtual delegate, with limited sessions live streamed and recorded for on-demand viewing.

The $50 late registration fee is charged for all registrations received within ten (10) working days to the start of the meeting.

Once your registration is finalised, you will receive a confirmation email indicating that you are officially registered. Attached to this email will be your tax invoice and receipt as proof of payment.

Registrations will be open until the end of the meeting allowing you to register at your convenience.

Delegates are free to choose the concurrent sessions they would like to attend on the day, there is no need to register selections in advance.

Day registrations are available. Simply select your preferred day of attendance during the registration process.

Registrations cannot be shared. If a delegate is unable to attend, they may send a substitute in their place. Substitutions can be made by notification in writing to the Meeting Organiser at asaace2021@arinex.com.au.

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We accept Visa and MasterCard. AMEX is not accepted.

The individual online registration form requires full payment at the time of registration. If you require a tax invoice, please complete the group registration form (for groups only), manual registration form or contact the Meeting Organiser at asaace2021@arinex.com.au prior to completing the form.

No, all payments must be received prior to the meeting commencing.

All cancellations and amendments cannot be accepted over the telephone. Cancellations and amendments must be sent in writing either by mail, fax or email to the Meeting Organiser. All cancellations will proceed in line with the meeting’s cancellation policy.

Registration fees do not include insurance of any kind. Participants are advised to take out personal insurance, including cover for travel, accommodation and personal possessions.

A certificate of attendance personalised to reflect your registration will be emailed within two weeks of the meeting close.

Yes, however this will be subject to availability at the time of request/purchase.

Yes. A refund will depend on whether your social function ticket has been sold to another guest.

Accommodation

Special rates have been negotiated for delegates at hotels nearby the Brisbane Convention and Exhibition Centre. These rates are only available to delegates and bookings MUST be made via the online registration form. Do not contact the hotel directly to book these rates.

No, all accommodation bookings must be confirmed and guaranteed with a credit card.

No, the card is only used to guarantee the booking, not for full payment unless it has been specified that a deposit is required prior to check-in. Full payment can be made upon check-in or check-out depending on the hotel’s policy.

Yes, if you would like to pre-pay your accommodation please contact the Meeting Organiser at asaace2021@arinex.com.au who will request an invoice from the hotel on your behalf.

Each booking is managed through an event group block so hotels will often have this listed differently. For any and all accommodation queries, please contact the Meeting Organiser at asaace2021@arinex.com.au rather than going to the hotel directly.

At 30 days prior to the conference, all remaining accommodation rooms will be released back to the hotels. After this point, all bookings will be made on a request basis and will be subject to the hotel’s availability with rates often different to the special conference rates. It is for this reason that we encourage all accommodation bookings to have been made before 30 days prior to the conference.

All cancellations and amendments cannot be accepted over the telephone. Cancellations and amendments must be sent in writing either by mail, fax or email to the Meeting Organiser at asaace2021@arinex.com.au. All cancellations will proceed in line with the individual hotel’s cancellation policy.

Should you wish to extend your stay beyond the conference dates, please contact the Meeting Organiser at asaace2021@arinex.com.au advising of the preferred hotel, check-in and check-out dates and the room type required. We will then make the booking on your behalf.

ASA NSC